Wiora Privacy Policy
Wiora is a mobile community app for recording plant-care observations, sharing growth logs, attaching photos, videos, and sound notes, joining care activities, and managing in-app Glow activity. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
1. Information We Collect
We may collect the following categories of information when you use Wiora:
- Account and profile information: nickname, avatar, profile description, preferences, and account settings.
- User content: growth logs, notes, comments, photos, videos, audio recordings, care recipes, saved items, votes, and community activity you choose to create or share.
- Media and device permission data: photos or videos selected from your photo library, camera captures, and microphone recordings when you grant permission and choose to use those features.
- Safety and moderation information: block actions, reports, report reasons, related user or content identifiers, and moderation history needed to operate safety tools.
- Transaction and virtual activity information: Glow balance, Glow spending records, boosts, lens reports, recharge effects, and purchase status. Payment processing is handled by the applicable app store or payment provider.
- Usage and technical information: app interactions, feature usage, crash diagnostics, device type, operating system version, app version, and general performance information.
- Communications: messages you send to us, support requests, feedback, and related contact information.
2. How We Use Information
We use information to:
- Provide, maintain, personalize, and improve Wiora features.
- Show your profile, growth logs, media posts, comments, care tools, and community interactions.
- Enable photo library, camera, microphone, audio playback, video playback, and content publishing features.
- Operate Glow wallet features, spending history, boosts, lens reports, and related visual effects.
- Support account access, session continuity, preferences, saved content, and app settings.
- Review reports, enforce community rules, detect abuse, and protect users and the service.
- Respond to support requests and communicate service-related notices.
- Analyze app reliability, fix bugs, and improve performance and user experience.
- Comply with legal obligations and enforce our terms.
3. Photos, Camera, Microphone, Audio, and Video
Wiora asks for access to your photo library, camera, or microphone only when those features are needed for actions you choose, such as uploading media proof, capturing a new image, or recording a sound note. You may deny or revoke permissions in your device settings. If permission is denied, the related feature may not work, but other parts of Wiora may remain available.
4. Sharing of Information
We may share information in the following limited situations:
- With other users: content you post or share in community areas may be visible to other Wiora users according to the feature you use.
- With service providers: vendors that help us provide hosting, storage, analytics, customer support, safety review, payment verification, or technical operations may process information on our behalf.
- For safety and legal reasons: we may disclose information when reasonably necessary to protect users, investigate abuse, comply with law, respond to legal process, or enforce our terms.
- Business transfers: information may be transferred as part of a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate protections.
- With your direction: we may share information when you instruct us to do so or when a feature clearly requires it.
5. Data Retention
We retain information for as long as needed to provide Wiora, maintain your account, preserve safety and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements. We may retain limited records after account deletion where required for security, fraud prevention, legal compliance, or legitimate business purposes.
6. Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, export, or object to certain uses of your personal information. You can also:
- Update profile information in the app.
- Delete or edit content where the app provides those controls.
- Use block and report tools to manage safety interactions.
- Change camera, photo library, and microphone permissions in your device settings.
- Contact us to request assistance with privacy rights.
7. Children
Wiora is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to Wiora, contact us and we will take appropriate steps to review and delete it as required.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. International Use
Wiora may be used in different regions. Information may be processed in countries where we or our service providers operate. Where required, we use appropriate safeguards for cross-border data processing.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the app or other reasonable means. The updated policy will be effective as of the date shown above unless otherwise stated.
11. Contact Us
If you have questions or requests about this Privacy Policy or Wiora privacy practices, contact us at wiorateam@outlook.com.